All inquiries are first received at COOR headquarters, where our service team coordinates rapid processing and problem resolution. In the case of specific questions, it calls in the responsible support staff and specialist departments – so that the necessary project knowledge and know-how are available in each case. Because our COOR support is not just about software and solutions, but also about the relationships we have with our customers.
Monday to Thursday: 8:30 AM to 12:00 PM | 1:00 PM to 4:30 PM
Friday: 8:30 AM to 2:00 PM
You need assistance from our support team? Contact us—by email or phone, we’re here to help!
If you do not have a service agreement with us, unfortunately, we have to charge for your requests. You can find an order form for technical support without a service agreement here (German):